Below is the list of top most hated American companies in 2011. The most – hated list includes airlines, social networking sites and power and telecom companies. Let's have a look at the top ten companies that perform badly in customers’ survey.
Washington Post states that Potomac Electric Pepco has the worst rating in various power reliability studies. According to the survey, the power reliability was very poor. More than 70 percent of Pepco customer experience more outages than ones of other big utilities in 2009. In March 2011, the company’s rating dropped a shocking 16 points.
Satisfaction rating: 54/100
Time Warner encounters a lawsuit for refusing to make closed captioning available on CNN's online videos in June 2011. Most recently, the company was claimed for pornography on children's channels.
Satisfaction rating: 59/100
Charter Communications
The complaints are about improper billing practices, poor customer service and the closing of domestic call centers.
Satisfaction rating: 59/100
United Airlines lost rating points of customers due to flight delays and cancellations, cost of overweight bags and service cutbacks.
Satisfaction rating: 61/100
My Space is criticized for personal information protection, interface and privacy.
Satisfaction rating: 63/100
Delta
Most complaints include rising prices of food and beverages. Reportedly, the airline has earned $952 million in baggage fees from flyers in 2010, twice as much as other airline carriers.
Satisfaction rating: 56/100
Comcast
Most people complain about poor communication of billing and long time waiting for technicians.
Satisfaction rating: 59/100
Most customers are not satisfied with baggage fees, poor communication regarding delays and poor cabin-crew service.
Satisfaction rating: 61/100
Complaints are about baggage fees and expensive service cutbacks.
Satisfaction rating: 63/100
Facebook is claimed for personal information protection and privacy.
Satisfaction rating: 64/100
Delta: Most Hated American Company 2011
Related links:
Most Hated U.S. Companies in 2010
Ten Most Hated American Companies 2011